Privacy Policy

Effective Date: 13th October 2025

The Healing Shakti (“we,” “our,” or “us”) is dedicated to keeping your privacy safe and secure. This policy explains how we collect, use, and protect any personal data we collect from you, or that you provide to us, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

  1. Who We Are

The Healing Shakti
Phone: 07732736713
Email: thehealingshakti@gmail.com

We are the data controller for the purposes of the UK GDPR.

 

  1. What Data We Collect and Why

We may collect and process the following types of personal data to provide holistic healing services, Ayurvedic consultations, product delivery, appointment bookings, and appropriate follow-ups:

Personal & Contact Data

  • Name
  • Age, date of birth, gender, marital status, occupation
  • Email address, phone number, postal address

Technical & Usage Data

  • IP address
  • Browser type and version
  • Operating system and platform
  • Usage data from our website

Marketing & Communication Preferences

  • Your preferences for receiving information or promotions

Medical & Special Category Data

As part of consultations, we may collect sensitive data such as:

  • Physical or mental health conditions
  • Medical history, allergies, current symptoms
  • Ethnic origin or sex life information (only where relevant to Ayurvedic diagnosis or treatment)
  1. How We Collect Your Data

We collect your data in the following ways:

  • Direct interactions: when you fill out a form, book a consultation, send us an inquiry, or communicate by email or phone.
  • Automated technologies: cookies and analytics tools collect information about how you interact with our website.
  • Third-party sources: such as Google Analytics or advertising platforms (if used).
  1. Lawful Basis for Processing Your Data

We only process your personal data where we have a lawful basis to do so. These may include:

  • Your explicit consent (especially for special category data)
  • Performance of a contract (e.g., service bookings, product delivery)
  • Compliance with a legal obligation
  • Legitimate interests (e.g., improving our services, communicating with clients)
  1. Legal Basis for Special Category Data

Some of the data we collect during Ayurvedic consultations is classified as special category data under Article 9 of the UK GDPR. We process this data on the following legal bases:

  • Your explicit consent
  • Provision of health-related services as a holistic and Ayurvedic practitioner under conditions of professional confidentiality
  • Legal or insurance obligations, where applicable

We will always request your explicit written or verbal consent before collecting or using this information, and you may withdraw your consent at any time.

 

  1. How We Use Your Data

We use your personal data to:

  • Respond to your inquiries.
  • Book and manage appointments.
  • Deliver our products and services.
  • Provide personalized Ayurvedic consultations.
  • Follow up with care or product recommendations.
  • Improve our website and services.
  • Send you updates or marketing communications (only if you’ve opted in)
  • Meet legal, tax, or insurance requirements.
  1. Sharing Your Data

We do not sell your data. We may share it with:

  • Trusted service providers, such as website hosts or email marketing tools
  • Legal or regulatory bodies, if required by law
  • Payment processors, if you make an online purchase (e.g., Stripe or PayPal)

All third-party providers are required to treat your data securely and lawfully.

 

  1. International Data Transfers

If your data is transferred outside the UK (e.g., via cloud services or third-party platforms), we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses
  • Data processing agreements with third-party providers
  1. Data Security

We take data protection seriously and use appropriate measures to keep your data safe, including

  • Secure servers and encrypted storage
  • Access control and strong password policies
  • Confidentiality agreements where applicable
  1. Data Retention

We retain personal data only as long as necessary for the purposes it was collected. Retention periods include:

  • Contact form data: 12 months
  • Newsletter data: until you unsubscribe
  • Consultation and health records: 7 years (in line with holistic practice and insurance guidelines)
  • Analytics data: up to 26 months (based on analytics tool settings)

You may request early deletion where appropriate and legally permitted.

 

  1. Your Legal Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Object to or restrict data processing.
  • Withdraw your consent at any time (where consent is the basis for processing).
  • Complain to the Information Commissioner’s Office (ICO).

To exercise any of your rights, please contact us at thehealingshakti@gmail.com.

If you are unhappy with how we use your data, you can also contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk

 

  1. Cookies

We use cookies to improve your experience on our website, track usage, and deliver relevant content. Some cookies are necessary for website functionality; others are optional and require your consent.

You can:

  • Accept or reject cookies via our cookie banner.
  • Change cookie preferences anytime in your browser settings.

For full details, please see our [Cookie Policy].

 

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies before submitting any data.

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a new effective date. We encourage you to check back periodically.

 

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

The Healing Shakti
Email: thehealingshakti@gmail.com
Phone: 07732736713